TABLE OF CONTENTS 
Introduction
Planning
	Creating Mission, Goals, and Objectives 5
	Budgeting 9
	Planning for Technology 13
	Emergency Preparedness 17
	Successful Working Relationships with Procurement Departments 21
	Measuring Productivity 25
	Continuing Education 29
	Best Practices 33
Personnel 37
	Coaching 39
	Delegation 41
	Discipline 45
	Goal Setting 49
	Job Descriptions 53
	Motivating Staff 57
	Evaluation 59
	Assessing Strengths and Weaknesses in Staff 63
	Team Concepts 67
	Training 71 
Art of Management 77
	Management Styles 79
	Decision Making 83
	Customer Service 87
Communication 91
	Guidelines for Effective Communication 93
	Communicating Up, Down, and Sideways 97
	Interdepartmental Relations 103
	Negotiation 105
	Networking 109 
Time Management 111
	Time Management Tools and Tips 113
	Managing Workflow 119
	Setting Priorities 123
	Effective Meetings 127