"By focusing on the most important elements of troubleshooting as they arise in a library-specific context, the authors fulfill their promise ... [This guide] is not only quite readable from cover to cover, but also perhaps serviceable in the longer term as a ready reference for the troubleshooting e-resource librarian. It is written in clear and unadorned prose, with helpful visualizations and abundant bibliographic references. I enjoyed reading it and would recommend it to colleagues in libraries and other resource-based institutions, whose work depends on reliable access to electronic resources—which these days is more or less everyone."
— Technicalities
"A title that can be used as a thorough introduction to the rapidly evolving world of eResource troubleshooting and systems for those new to the field. The title also offers something for the experienced eResource professional, by providing fresh perspectives on problem-solving, workflows, and resources. Further, the incorporation of a variety of illustrations, charts, workflow maps, and graphs allows users of all learning types to engage with the material in a meaningful way. This is a welcome addition to the library literature."
— Technical Services Quarterly
"The strength of the guide is in its description of electronic access models used by libraries and the lists of common issues and their solutions ... The book is recommended to library students and those new to the area of troubleshooting electronic resources and understanding their ongoing management. Those with more experience may find the explanations and diagrams useful to explain concepts to managers and others who need to understand the library’s electronic access model."
— Journal of the Australian Library and Information Association (JALIA)