The Quality Library: A Guide to Self-Improvement, Better Efficiency, and Happier Customers
The Quality Library: A Guide to Self-Improvement, Better Efficiency, and Happier Customers
by Sara Laughlin and Ray Wilson
American Library Association, 2008 Paper: 978-0-8389-0952-2 Library of Congress Classification Z678.L345 2008 Dewey Decimal Classification 025.1
TOC
TABLE OF CONTENTS
Contents
Foreword
Preface
Acknowledgments
Introduction to Process Improvement
Chapter 1 The Continuous Improvement Approach
Chapter 2 Identify Library Processes and Assess Their Importance and Condition
Chapter 3 Standardize the Process
Chapter 4 Measure Process Performance
Chapter 5 Rapidly Improve the Process
Chapter 6 Manage Process Improvement throughout the Library System
Appendix A List of Library Processes
Appendix B Library Process Measures
Glossary of Process Improvement Terms
Index