"Offers simple, up-to-date information tailored to library professionals ... Although geared to library workers, this powerful and effective book can be used by anyone working with the public. Required reading for all library professionals."
— Library Journal
"Packs in a remarkable amount of helpful advice on improving library service for disabled patrons ... The brevity of the chapters and the focus on specific disabilities makes this a good choice for professional development reading groups and as a supplemental text for library instruction courses.
— Booklist