Reference and Information Services: An Introduction, 4th Edition
Title Page
Copyright Page
Contents
Figures and Tables
Preface
Acknowledgments
Part I. Fundamental Concepts
1.
Introduction to Reference andInformation Services
2.
Determining the Question
3.
Finding the Answer
Part II. Introduction to Major Reference Sources
4. Answering Questions about Books, Magazines, Newspapers,
Libraries and Publishing, and Bibliographic Networks—Bibliographic Resources
5. Answering Questions about
Anything and Everything—Encyclopedias
6. Answering Questions
That Require Handy Facts—Ready Reference Sources
7. Answering Questions about Words—Dictionaries,
Concordances, and Manuals
8. Answering Questions about Events and Issues,
Past and Present—Databases (and Indexes)
9. Answering Questions about
Health, Law, and Business—Special Guidelines and Sources
10. Answering Questions about Geography, Countries, and Travel—Atlases, Gazetteers, Maps, Geographic Information Systems,
and Travel Guides
11. Answering Questions about the Lives of People—Biographical Information
Sources
12. Answering Questions about Government and Related Issues—Government Information
Sources
Part III. Special Topics in Reference and Information Work
13. When and How to Use the Internet
as a Reference Tool
14.
Readers’ Advisory Services
15. Reference Services for Children
and Young Adults
16. Information Literacy in the
Reference Department
Part IV. Developing and Managing Reference Collections and Services
17.
Ethics in Reference
18. Selecting and Evaluating
Reference Materials
19.
Reference as Programming
20. Managing Reference
Departments
21.
Assessing and Improving Reference Services
22. Reference 2.0
23. The Future of Information Service
Appendix. RUSA Outstanding Reference Sources 2007–2018
About the Authors and Contributors
Index of Reference Resources
Subject Index
