edited by Mirko Noordegraaf and Bram Steijn
Amsterdam University Press, 2013
eISBN: 978-90-485-1830-2 | Paper: 978-90-8964-509-8
Library of Congress Classification JF1601.P78 2013

ABOUT THIS BOOK | AUTHOR BIOGRAPHY | TOC
ABOUT THIS BOOK
Over the past decade, public services have come under increasing pressure to perform like private-sector organisations. This study demonstrates that professionals have much leeway in coping with changes caused by IT developments, distributed knowledge and more demanding public which have all created new pressures on public services. The authors conclude that rather than demanding more autonomy and space, public service professionals need renewed and workable professional standards.