The Evolution of a Book Series
Preface
Introduction
Reference and Access: Historical Influences and Innovations
Conclusion
1. Contextualizing Reference Within an Archives Program
Acquisition and Appraisal
Arrangement and Description
Digital Content
Outreach and Advocacy
Conclusion
2. Reference Skills and Knowledge
Knowledge
Technical Skills and Knowledge
Interpersonal Skills
Reference Manual
Training
Conclusion
Information Seeking
Archival Literacy and Intelligence
User Types
Conclusion
Behavior and Communication
Reference Interview
Virtual and Remote Reference
Dealing with Difficult Patrons
Conclusion
Reading Room and Research Area
Staffing
Registration
Use and Handling
Security
Conclusion
Arrangement and Description
Access Outputs
Conclusion
7. Virtual Access
Websites
Digital Collections
Systems and Formats
Metadata
Virtual Reading Room
Innovations in Digital Research
Conclusion
Ethics
Patron Privacy
Accessibility
Conclusion
9. Legal Regulations
Freedom of Information Act
Family Educational Rights and Privacy Act (FERPA)
Privacy Act
Copyright
Restrictions
Conclusion
Types of Uses
Reproductions
Copyright and Public Domain
Procedures
Loans
Attributions
Conclusion
11. Outreach
Development and Strategy
Social Media
Crowdsourcing
Friends Groups
12. Assessment of Reference Programs
Public Services Metrics
User Studies
Data Ethics and Privacy
Conclusion
13. The Future of Accessand Reference
Postscript
Appendix A: Examples of Reference Manuals
Appendix B: Examples of Registration Forms
Appendix C: Examples of Online Reference Request Forms
Appendix D: Examples of Access Outputs, Alternative Formats
Appendix E: Examples of Reproduction Request Forms
Appendix F: Examples of Permission to Publish Forms
Bibliography
About the Author
Index