CONTENTS
Foreword 	
		Gregory S. Hunter
Preface
Acknowledgments
Chapter 1. Setting the Stage: Challenges and Opportunities in Leading Archives
	and Records Programs
		Bruce W. Dearstyne
	Introduction
	The Tenor of the Times: State Archives and Records Programs
	Challenges and Opportunities
	Perspectives on Building Strong Archives and Records Programs
Chapter 2. The Records Management Leader
		Eugenia K. Brumm
	Introduction
	Contextual Leadership
	Playing a Leadership Role
	Strategy
	Vision, Innovation, and Risk-Taking
	Building and Managing Relationships
	Conclusion
Chapter 3. Records Management Standards: What They Are 
 and Why They Are Important
		Diane K. Carlisle
	Laying the Foundation
	Definitions	
 Types of Standards
	Who Does the Work?
 Evaluating a Standard for Potential Use
	Ways to Use Standards
	ISO Standards for Records Management
	Electronic Records Management Applications
	Process-oriented Standards
	Process-oriented Reports/Guidelines
	Summary
	Helpful Web Sites for Records and Information Management Standards
Chapter 4. Leading a Successful Records Management Program
		Carol E .B. Choksy
 Introduction: The Key Role of Leadership
 Communication
 Relationships
 Strategy
 Records Management Program Planning
 Employee Development and Leadership
 Project Management
 Organizational Environment
 Concluding Observations
 
Chapter 5. From Cultural Luxury to ?The Way We Do Things . . . ?? The Influence
	of Leadership in Archives and Records Management
		Peter Emmerson
	Introduction
	In the Beginning
	The Challenge of Constant Change
	Trimming to New Business Realities
	Learning from Experience
	Engaging with Reality
	Seizing the Opportunities
	Serving the ?Doers?
	Entrepreneurial Approaches
	The Human Factor
	Setting People Free
	Managing the Future
	Conclusion
Chapter 6. Competing for Relevance: Archives in a Multiprogram Organization
		James E. Fogerty
	?Opportunity and Adaptation?--The Archivist?s Mantra
	Institutional Context
	Identifying Internal Needs and Objectives
	Identifying Eternal Needs and Objectives
	Why Business?
	Creating the Mind-set
	Seizing Opportunity--Examples from the Real World
	Conclusion
	
Chapter 7. Trying to Lead from Good to Great and Some Reflections 
	on Leadership at All Levels
		Mark A. Greene
	Introduction
	The Leadership Challenge at AHC
	Creating a Vision for the Program
	Identifying and Managing Change at AHC
	Making Decisions and Taking Responsibility
	Leadership at Other Levels in the Hierarchy
	Dealing with Challenges
	Conclusion
Chapter 8. Meeting Leadership Challenges: Lessons from Experience
		Edie Hedlin
	Support the Goals of the Parent Organization
	Define and Constantly Articulate Your Mission
	Seek and Work with Allies to Advance Your Program
	Develop Careful Plans and Set Priorities
	Focus on Staff Productivity
	Evaluate Your Leadership or Management Style
Chapter 9. Stranger in a Strange Land: The Archivist and the Corporation
		Philip F. Mooney
	Introduction: Growing Numbers of Corporate Archives
	Why Corporate Archival Programs Begin
	Why Coporate Archives Programs Fail
 Selling History in Management
	Integrating Archives into the Business Plan
	Marketing the Archives
	The Importance of Relationships
	Measuring the Value
	The Leadership Factor
	Conclusion: Leadership Is the Key 
Chapter 10. Managing Change at the Vermont State Archives: 
		A Continuing Issue
		Gregory Sanford and Tanya Marshall
	Introduction
	History of the Vermont State Archives
	Reintroducing the Evidentiary/Accountability Function of Archives
	Presenting Records-based Information to Decision Makers
	Gaining Statutory Authority to Actively Manage Records and Information
		Across Government 
	Integrating Records and Archival Management Functions
	Lessons Learned
Chapter 11. Appraising, Transferring, Preserving, and Making Available Born-Digital Records from Central Government Departments (?Seamless Flow?)
Kelvin Smith
	Background
	The Business Change and Training Project
	Project Teamwork
Redaction of Digital Records in Response to Requests Under the Freedom of Information Act
Pilot Transfers
Benefits Analysis
Conclusion
Chapter 12. Leading from the Middle: Building a University Archives
	Leon Stout
My Route to Penn State Archivist
Assessing the Archives Program
Taking Advantage of Opportunities
Records Management and University Archives
Opportunities in Electronic Records
Promoting Awareness of Archives
Is It Me or Is It the Archives? Institutionalizing Archival Success
Conclusion
Chapter 13. The State Archives, Education, and Politics in New York
		Christine Ward
	Introduction
	The New York State Archives and Education
	New Opportunities: Education Policy Change in New York State
	New Opportunities: Leadership Change in New York State
Chapter 14. Leading Archives and Records Programs: Perspectives and Insights
		Bruce W. Dearstyne
	The Essential Role of Leadership
	Varieties of Leadership
	Three Models for Developing Strong Programs
	Identifying and Implementing Successful Strategies
Chapter 15. Leading Archives and Records Programs: Issues and Sources
		Bruce W. Dearstyne
	Looking Toward the Future
	Some Issues for Future Consideration
	Sources
About the Editor and Contributors
Index